What Our Customers Say About ECI

Experiences from daily work with the platform – from the first inventory to ongoing maintenance operations.

With ECI, we fully digitized our hardware inventory in two weeks. The automatic device detection saves us several working days every month – and the data is finally accurate.

Vanessa Fink, IT Manager

The proactive maintenance schedules have significantly reduced our downtime. We now see early on which systems need attention and can plan maintenance windows cleanly.

Christopher Pacher, System Administrator

For our growth, centralized resource management was the decisive step. Licenses, devices, and capacities are in one place – coordination between locations is now straightforward.

Theodor Petrovic MBA., Managing Director

The rollout was surprisingly smooth. The team supported us during the migration, and after three weeks the entire inventory process ran through ECI. The overview is now truly reliable.

Dominik Egger, IT Coordinator

What convinced me: ECI delivers concrete metrics for budget planning. We know exactly which devices need to be replaced and where maintenance is still worthwhile. That creates planning certainty.

Ella Grill, Finance Officer

Scope of Services of the ECI Platform

Enterprise Computer Integration covers the entire lifecycle of your workstation systems – from asset tracking and configuration to schedulable maintenance. Every function is designed to noticeably reduce operational effort in IT operations.

Automated Hardware Inventory Every device is automatically detected when it connects to the network and documented in the central asset register. Location, serial number, and configuration are immediately available without manual entry.

Central Device Configuration Workstation systems can be set up role-based using predefined profiles. Operating systems, security policies, and applications are rolled out uniformly – without requiring an on-site technician.

Proactive Maintenance Planning The platform analyzes usage data and derives concrete maintenance intervals from it. This ensures wear parts are replaced in time and unplanned downtime in production remains the exception.

IT Resource Management Licenses, capacities, and device inventories are consolidated in a single overview. Bottlenecks can be identified early, before they impact operational workflows.

KPIs for Decision Makers The dashboard provides clear evaluations of utilization, lifecycle, and cost structure of the IT landscape. This enables investment decisions based on reliable data.

Clear Boundaries for Precise Collaboration

To ensure that the planning, integration, and operation of your IT infrastructure run smoothly, we define the most important terms and service boundaries. These explanations create accountability and prevent misunderstandings in day-to-day project work.

Hardware InventoryAll active devices on the network are recorded – from workstations to servers. The inventory list reflects the current state and is automatically updated with every change.
System IntegrationThis refers to the integration of new devices into the existing network and security architecture. This includes configuration, connection to directory services, and inclusion in monitoring.
Maintenance CycleThe period between two planned maintenance windows depends on usage intensity and manufacturer specifications. ECI automatically reminds you of upcoming checks and documents every measure taken without gaps.
Resource ManagementThis covers the allocation of devices, licenses, and storage capacities to departments or projects. The assignment is transparent and can be traced at any time – including a history of all changes.
Availability GuaranteeThis applies exclusively to the systems we have integrated and maintained. A documented maintenance contract and compliance with the recommended operating conditions on the customer's part are prerequisites.
Data MigrationThe transfer of existing data to the new environment is carried out according to a previously defined scope. The preparation of historical records or the cleanup of legacy data is not included without a separate agreement.

From the initial inquiry to ongoing support: ECI accompanies companies through every step of system integration.

How the integration of your IT infrastructure works

1. Needs analysis We capture your existing infrastructure, talk to your IT managers, and define the requirements for workstation systems, servers, and network.

2. Concept & planning An integration plan is created from the collected data: hardware selection, rollout strategy, schedule, and budget framework are documented transparently.

3. System integration Our technicians set up the systems, configure network and security policies, and ensure that all devices are seamlessly integrated into your environment.

4. Testing & acceptance Each system is tested under real conditions. You receive a protocol with all results and can approve the integration after successful verification.

5. Handover & training We document the entire configuration, train your employees on the new systems, and hand over all access data and documents.

6. Support & maintenance After handover, we remain at your side: regular maintenance cycles, updates, and a direct contact for all questions regarding your IT infrastructure.